Payment / Dispatch

A. SHIPPING INFORMATION

All orders are shipped via DHL to the countries listed below. The respective shipment costs incurred can be found in the description of each region.

If you are not located within our delivery zone, please contact our customer service at info@fengtecex.de and state the item including the quantity and the delivery address of your country with the corresponding postcode.

 

I. Shipping within Germany:

Detuschland

For shipping within Germany, we charge a flat rate of 5.99 euros per order. Free shipping on all orders above 49.95 euros net.

 

II. Shipping within the European Union:

We ship to the following countries:

sterreich Austria Belgien Belgium Bulgarien Bulgaria Tschechien Czech Republic
D-nemark Denmark Estland Estonia Finnland Finland Frankreich France
Griechenland Greece Ungarn Hungary Irland Ireland Italien Italy
Litauen Lithuania Lettland Litva Luxemburg Luxembourg Niederlande Netherland
Polen Poland Portugal Portugal Rum-nien Romania Slowakei Slovakia
Spanien Spain Schweden Sweden        

For shipping within the European Union, we charge a flat rate of 15.99 euros per order. Free shipping on all orders above 199.95 euros net.

 

III. Shipping to countries outside the European Union:

Schweiz  Switzerland Norwegen Norway Liechtensteins Liechtenstein Vereinigte-K-nigreich United Kingdom

For shipping to non-EU countries, we charge a flat rate of 26.99 euros per order. Free shipping on all orders above 299.95 euros net.

Please note the specific information for shipment to non-EU countries:

Shipments to countries outside the European Union may incur further costs in certain cases, which must be borne by you and not by us. Examples of such are costs for money transfers by credit institutes (e.g., bank transfer fees, exchange rate fees) or import duties and/or taxes (e.g., customs duties). More information can be found, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de. and for import turnover tax at http://auskunft.ezt-online.de/ezto/Welcome.do; for specific information regarding Switzerland, see http://xtares.admin.ch/tares/login/loginFormFiller.do.

 

B. PAYMENT OPTIONS

I. Domestic shipments:

For deliveries within Germany, the following payment options are available:

  1. Bank transfer (payment in advance)
  2. Payment via invoice

 

II. International shipments:

For deliveries outside of Germany, the following payment options are available:

  1. Bank transfer (payment in advance)
  2. Payment via invoice

 

III. Detailed information for the different payment options

1. Payment in advance

Please transfer the invoice amount with an indication of the purpose to our bank account. We will provide you with our bank information and the purpose of the transfer separately by e-mail during the ordering process.

2. Payment by invoice

After receipt of the invoice, please transfer the amount payable to our bank account within the payment period stated on the invoice.

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